Built to be used by everyone.
Casa Q is committed to making our website usable by as many people as possible — including young people, family members, donors, and partners who use screen readers, keyboard-only navigation, voice control, magnification, captioned video, or any of the many other tools people rely on to access the web.
Effective: June 1, 2026 · Last reviewed: June 1, 2026
Our commitment
We’re working toward WCAG 2.1 Level AA conformance — the international accessibility standard most U.S. nonprofits aim for. We treat that as a floor, not a ceiling. Our goal is for any young person, family member, or community member to be able to use this site to find help, donate, apply to volunteer, or read about our work without friction.
We’re not fully there yet. Accessibility is an ongoing practice, not a one-time fix. This statement is meant to be honest about where the gaps are.
What we've built in
Across the site, we’ve worked to include the following:
- Keyboard navigation. Every interactive element — links, buttons, forms, menu items — can be reached and operated with the Tab, Shift+Tab, Enter, and Space keys. We've added a "Skip to main content" link at the top of every page.
- Visible focus indicators. When you're navigating with a keyboard, the element you're focused on is highlighted with a clear outline so you can see where you are.
- Sufficient color contrast. Body text and link colors meet or exceed WCAG AA contrast ratios against their backgrounds.
- Resizable text. Pages reflow correctly when you zoom your browser up to 200% without losing content or functionality.
- Descriptive link text. Links describe where they go — we've avoided generic phrases like "click here" or "read more" as a standalone link.
- Alt text on meaningful images. Images that convey information have descriptive alt text. Decorative images are marked so screen readers skip them.
- Heading structure. Each page uses a logical heading order (H1 → H2 → H3) that screen reader users can navigate by.
- Form labels and error messages. Every form field is labeled, required fields are marked, and error messages explain what to fix.
- Captions on video content. Videos embedded on the site include synchronized captions. We're working toward audio descriptions on videos that contain visual information not conveyed in audio.
- Mobile and touch friendly. All pages work on phones and tablets, with touch targets large enough to tap comfortably (at least 44×44 px).
- Reduced motion respected. If your operating system is set to "reduce motion," we minimize or remove decorative animations and transitions on the site.
Where we know we have gaps
We’re trying to be honest about what isn’t there yet:
- Some older blog posts and documents were published before this site was rebuilt. Their alt text, heading order, or PDF accessibility may be incomplete. We're working through the archive.
- PDF accessibility. Many of our older PDFs (annual reports, intake forms, fact sheets) are not fully tagged for screen readers. If you need any of these documents in an accessible format, email us and we'll send a tagged version or a Word version within three business days.
- Spanish-language content. Most of the site is in English. We have a smaller set of pages available in Spanish, and we're expanding that. If you need a page that isn't yet in Spanish, contact us — we can usually translate within five business days, sooner for urgent matters.
- Plain-language versions. Some pages — particularly intake forms and the privacy policy — are denser than they need to be. We're working toward plain-language alternatives.
- Third-party tools. Some embedded tools we use (donation forms, video players, the event calendar) come from third parties whose accessibility we can audit but don't fully control. We've chosen vendors with good accessibility track records, but their interfaces may not be perfect. If you hit a barrier on a donation form or our calendar, please tell us and we'll work with the vendor or find a workaround.
If you can't use part of this site
Please tell us. Don’t assume it’s not worth reporting — every report helps us prioritize fixes.
How to reach us
Email: hello@casaq.org (subject: "Accessibility")
Phone: (505) 872-2099 (Mon–Fri, 9am–5pm Mountain)
Mail: Casa Q, PO Box 36168, Albuquerque, NM 87176
When you contact us, it helps if you can share:
- The page URL or what you were trying to do
- The device, browser, and any assistive technology you were using (e.g., "iPhone, Safari, VoiceOver")
- What you expected to happen, and what happened instead
We'll respond to accessibility reports within two business days with either a fix, a workaround, or a clear timeline. If you don't hear back in that window, please follow up — it means something went wrong on our end.
Alternative ways to interact with Casa Q
If a part of this website isn’t working for you, you can always reach Casa Q through:
- Phone: (505) 872-2099, with TTY service available through the Federal Relay Service (711)
- Email: hello@casaq.org
- In person: By appointment at our admin office in Albuquerque — call ahead and we'll plan for any accommodations you need (ASL interpretation, plain language, reduced sensory environment, etc.)
- Through a referral partner: If you'd rather work with someone you already know at the NM Crisis & Access Line, UNM Truman Health Services, Transgender Resource Center of NM, or another community partner, they can connect you to us directly.
We can also send printed materials in larger fonts, plain language, or — with notice — Braille.
Standards we use
- WCAG 2.1 Level AA (W3C Web Content Accessibility Guidelines) — our primary technical reference
- Section 508 of the U.S. Rehabilitation Act — relevant because we receive some federal funding
- The Americans with Disabilities Act (ADA) — applies to our website as a place of public accommodation
- New Mexico Human Rights Act — state-level protections we work to honor
This statement and our accessibility practices are reviewed at least annually, and any time we make a significant change to the site.
If you're a young person and you're trying to find help on this site and something is in the way — the text is too small, the buttons don't work with your screen reader, the form keeps rejecting you, anything — just call (505) 872-2099 or email contact@casaq.org.
You don't have to figure out the site to get help from us. We'll meet you where you are.
Formal accessibility complaints
If you believe Casa Q has not adequately addressed an accessibility issue you’ve raised, you have the right to file a complaint with:
- The U.S. Department of Justice under Title III of the ADA (ada.gov)
- The U.S. Department of Education Office for Civil Rights, if the issue involves education-related programs (ed.gov/ocr)
- The New Mexico Human Rights Bureau for state-level claims
We'd much rather hear from you first and try to fix the problem directly, but you don't have to do that — these channels are available to you regardless.
Contact
Casa Q
PO Box 36168
Albuquerque, NM 87176
Accessibility questions: contact@casaq.org (subject: "Accessibility")
Phone: (505) 872-2099
Federal Relay Service (TTY): 711
This statement was prepared with reference to the W3C accessibility statement generator and adapted to Casa Q's specific programs and audience.